SHIPPING POLICY

At Windy City Elite Group LTD, we strive to deliver your orders quickly, securely, and efficiently. Please review our shipping policy below to understand how we process and ship your orders.

1. Order Processing

Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).
Orders placed after 2:00 PM CST may begin processing the following business day.
During high-volume periods, processing may take up to 3–4 business days.

2. Shipping Methods & Carriers

We partner with trusted carriers such as USPS, UPS, and FedEx to ensure reliable delivery. Available shipping methods will be shown at checkout.

3. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and order size.
Estimated delivery times:
- Standard Shipping: 2–5 business days

Please note: Delivery times are estimates and not guaranteed.

4. Shipping Restrictions

Due to state regulations, we do not ship Delta-8 THC products to the following states:

Alaska, Colorado, Connecticut, Delaware, Idaho, Iowa, Minnesota, Montana, Nevada, New York, North Dakota, Oregon, Rhode Island, South Carolina, Utah, Vermont, and Washington.

Customers are responsible for understanding and complying with local laws before purchasing.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order using the carrier’s online tracking system.

6. Shipping Delays

We are not responsible for shipping delays caused by:

Weather conditions
Carrier backlogs or errors
Incorrect or incomplete shipping addresses provided by the customer
Holidays or peak season demand

7. Lost or Damaged Packages

If your package is lost in transit, please contact us immediately at info@windycityelite.shop. We will assist in filing a claim with the carrier.
If your order arrives damaged, you must notify us within 3 days of delivery with photos of the damaged product and packaging.
Once verified, we will provide a replacement or store credit, at our discretion.

8. Incorrect Address Policy

Customers are responsible for providing accurate shipping details.
Orders returned due to incorrect or incomplete addresses may incur additional shipping fees for reshipment.