PRIVACY POLICY

At Windy City Elite Group LTD, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. Please read this policy carefully. By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information when you interact with our site:

Personal Information: Name, email address, billing/shipping address, phone number, and payment details.
Account Information: If you create an account, we may store your username, password, and preferences.
Order Information: Purchase history, order details, and customer support inquiries.
Technical Information: IP address, browser type, operating system, device type, and browsing activity.
Cookies & Tracking Data: Information collected automatically through cookies and similar tracking technologies to enhance user experience.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Provide customer service and respond to inquiries.
Improve website functionality and shopping experience.
Send promotional emails or newsletters (only if you opt in).
Comply with legal obligations and prevent fraudulent activity.

3. How We Share Your Information

We respect your privacy and do not sell or trade your personal information. However, we may share information in the following cases:

Service Providers: With third-party vendors such as payment processors, shipping carriers, and IT support services who help us operate our business.
Legal Compliance: If required by law, regulation, legal process, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Remember user preferences.
Analyze website traffic and usage patterns.
Improve marketing and advertising.

You may disable cookies in your browser, but certain features of our website may not function properly.

5. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce agreements.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website and products are intended for individuals 21 years of age or older. We do not knowingly collect personal information from children. If we learn we have collected data from anyone under 21, we will promptly delete it.